Work With Us
We’re here to help your agency succeed. You don’t treat clients like numbers, and we don’t treat you like one, either. It’s what special feels like at American Specialty.
Account Manager
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
American Specialty is seeking an Account Manager to join our growing team in Ft. Wayne, IN.
The Account Manager provides account management and a high level of customer service excellence to our brokers and insureds and prospective insureds by assisting the Programs team. The Account Manager must be able to manage an organized desk and meet tight deadlines when needed, be detail-oriented, apply critical thinking and possess effective communication skills.
How You Will Contribute:
- Respond to all inquiries within prescribed timelines; route calls elsewhere as needed.
- Manage renewal account list.
- Provide risk management and insurance guidance to custom account clients.
- Evaluate service requests from custom account clients and determine the best method to respond in compliance with standard industry protocols.
- Prepare and issue Certificates of Insurance, ensuring policy coverage aligns with contractual requirements.
- Assist with any follow-up submission items that may be required.
- Update direct bill/agency bill status as needed.
- Manage client relationships.
- Any other job-related duties as may be assigned.
Licenses and Certifications:
- Active Indiana Property and Casualty License (or obtain within 3 months of hire date).
Skills & Experience to be Successful:
- High school diploma/GED.
- One to three years of experience in insurance-related customer service position.
- Working knowledge of Microsoft Outlook/Word/Excel and ability to quickly adapt to internal proprietary software programs.
- Excellent verbal and digital communication skills.
- Perform tasks with a high degree of accuracy.
- Analytical Skills
- Critical eye for detail.
- Ability to work both independently and with a team.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.